We are an organization known for providing various types of research like advertising research, industrial research , social research, rural research, tele research, consumer research, census and mapping, qualitative research and quantitative research. These primary and secondary types of research are done by our competent team of professionals.

We Do Customer satisfaction research!

It is very important to establish the customers' perception of the quality of product and service provided. It is a known fact that customers rarely complain - they just don't come back. Customer loyalty is considered to be worth ten times the price of a single purchase, as a loyal customer will return to make further purchases. Moreover, researchers claim that if a customer doesn't like the product or service, he will tell on an average eleven more people. This illustrates the importance of ensuring customer satisfaction.

Customer satisfaction research is an increasingly becoming an essential ingredient in any program aimed at maintaining, if not increasing the customer base and revenues, enhancing brand value, etc. Conducting customer satisfaction research through a third-party has the advantage that the responses obtained are more reliable, as the respondents are more frank with a third-person. This is because in the case of third-party research, the customer-vendor relationship does not get affected.
Beside an expert team of professionals we have adequate resources that help us in easy assembling, recording and analyzing the data. This helps us in assisting our clients in getting the useful and required data. We have been successfully able to analyze various market characteristics by undertaking various corporate study, be it a qualitative or quantitative study or promotion study. In addition to this, we also provide data rechecking and scrutiny facility that helps in removing any type of errors by means of controlling fieldwork activities. All the services are offered within the committed time lead to the client.

Team

Our company, Research Solutions is headed by Sanjeev Sharma who holds a PG. Diploma in sales & marketing from IMT Gaziabad. He has an extensive experience of more than eight years experience in market research. We have another competent personnel, Ruchi Sharma who herself is an MBA (Marketing) from AIIMA CME. She has an experience of more than ten years experience to back them in this field. It is their experience that has enabled us to give maximum coverage to the clients needs. Beside them we have field executives, team leaders who handle the various segment studies. We also have freelance supervisors, who help who help us in gathering the necessary data and help in meeting the requirements of the clients in short span of time.

Quality

For imparting prompt and quality services to the clients, we completely understand their requirements. We take utmost care in providing the clients with accurate research material that helps them in reaching to a fruitful result. For this we follow a proper strategy and use the effective tools that help in providing the clients with the best of the services. Furthermore, we follow certain set of parameters that are helps in streamlining the quality control process. Some of these are: •For group of interviewer, we have a supervisor who reports to an experienced Field Executive. •Extensive briefing is imparted to both the supervisors and interviewers. •Teams are trained via mock conducting mock training sessions. • All the data is cross checked by our team of supervisors. •Field Executive re-scrutinizes minimum of 15% of questionnaires after being scrutinized by supervisor. Our Clientèle   Over the years we have been catering to the needs of clients in the domestic markets. Some of the well known organizations, whom we have been delivering our services are • Tata Tele Services Ltd. • Indian Market Research Bureau • Research InLemaLicnal • Research Pacific India • Bates India • Chesterton Meghraj Consultants Pvt. Ltd • Triton Communications • Rediffusion DYR • Contract Advertising {MumbaiJ • Mahindra And Mahindra Ltd. • Pidilite Industries Ltd. U • Healthcare Professionals (Mumbal) • MGF Developments Ltd. • IMS Learning Resources Ltd. • Reliance Infocom (Mumbai) • HSBC (Mumbai) • Knoiwfair Communications • FairWood Consultants     Geographical Reach   We have a well network of professional in the various regions and parts of the country. This facilitates us to carry out research anywhere across the country as per the needs of the client. Our geographical reach is extended to different cities like: •Delhi •Mumbai •Kolkatta •Chennai •Kanpur •Hyderabad. •Bangalore •Lucknow